Features

From AI answering to ticket resolution — one system for the whole support flow

AI reception

Retrieval-augmented answers from your knowledge base / one-tap FAQs / four handoff rules (can't answer / visitor asks / repeated follow-ups / sensitive words) / auto-pauses when credits run out with a top-up prompt

Agent workspace

Three-pane workspace with messages and visitor profile side by side / AI pre-chat summary so agents never re-ask / shared and personal canned replies / transfer, requeue and internal notes

Ticketing

Convert a conversation to a ticket in one click with context carried over / five-state flow (pending / in progress / awaiting confirmation / resolved / closed) / automatic progress notifications to visitors / due reminders and overdue escalation

Open integrations

Embed on any site with one snippet / identify signed-in users / real-time Webhook events / full read-write open API

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